<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xmlns:fb="http://ogp.me/ns/fb#"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge; text/html; charset=utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1" /> <title>Safenet Support Portal - Knowledge Base</title> <meta http-equiv="refresh" content="15; https://supportportal.gemalto.com/"> <!-- Bootstrap Styles and Script --> <link rel="shortcut icon" href="/favicon.ico" type="image/x-icon" /> <link href="https://safenet.gemalto.com/uploadedFiles/InternalUse/server-files/css/bootstrap.min.3.3.5.css" type="text/css" rel="stylesheet" /> <!-- End Bootstrap --> <link href="https://safenet.gemalto.com/uploadedFiles/InternalUse/server-files/css/gemalto.css" rel="stylesheet" type="text/css" /> <link href="https://safenet.gemalto.com/uploadedFiles/InternalUse/server-files/css/gemalto-module-content.css" rel="stylesheet" type="text/css" /> <link href="https://safenet.gemalto.com/uploadedFiles/InternalUse/server-files/css/english.css" rel="stylesheet" type="text/css" media="screen" /> <meta name="robots" content="nofollow;noindex" /> </head> <body> <!--StartFragment--><nav id="hp-top-nav" class="navbar navbar-default" style="box-sizing: border-box; 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margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; float: left;"><a href="https://safenet.gemalto.com/" style="box-sizing: border-box; background-color: transparent; color: rgb(108, 40, 107); text-decoration: none; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline;"><img class="hp-logo-image navbar-brand" width="170" alt="Gemalto" src="https://safenet.gemalto.com/uploadedImages/images/gemalto_brand_fullcol_hr.jpg" style="box-sizing: border-box; border: 0px; vertical-align: baseline; margin: 0px 0px 0px -15px; padding: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 18px; font-family: inherit; max-width: 170px; float: left; height: auto; line-height: 20px; color: rgb(119, 119, 119);"></a></div><div id="global-nav-gem" class="collapse navbar-collapse" style="box-sizing: border-box; margin: 0px; padding: 0px 15px; border: 0px rgb(231, 231, 231); outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: DINPro, &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, Arial, sans-serif; vertical-align: baseline; display: block !important; overflow: visible !important; box-shadow: none; width: auto; height: auto !important; color: rgb(33, 33, 33); background: rgb(255, 255, 255); z-index: 100;"><ul class="nav navbar-nav navbar-right" style="box-sizing: border-box; margin: 0px -15px 0px 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; list-style: none; float: right !important; background-color: rgb(255, 255, 255);"><li class="nav-1 nav-submenu" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; position: relative; display: block; float: left; text-align: center; z-index: 10;"><a id="ctl00_ucMainNavGemalto_MainNavMenu_nodeLink_0" href="https://safenet.gemalto.com/data-protection/" target="_self" style="box-sizing: border-box; background-color: transparent; color: rgb(119, 119, 119); text-decoration: none; margin: 0px; padding: 15px; border: 0px; outline: 0px; font-weight: 400; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; text-transform: uppercase; position: relative; display: block; line-height: 20px;">OUR SOLUTIONS</a><span class="toggle-main-nav-section" data-toggle="collapse" data-target="#nav-OurSolutions9422" aria-expanded="false" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline;"></span></li><li class="nav-1 nav-submenu" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; position: relative; display: block; float: left; text-align: center; z-index: 10;"><a id="ctl00_ucMainNavGemalto_MainNavMenu_nodeLink_0" href="https://safenet.gemalto.com/about-gemalto-safenet-security/" target="_self" style="box-sizing: border-box; background-color: transparent; color: rgb(119, 119, 119); text-decoration: none; margin: 0px; padding: 15px; border: 0px; outline: 0px; font-weight: 400; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; text-transform: uppercase; position: relative; display: block; line-height: 20px;">OUR COMPANY</a><span class="toggle-main-nav-section" data-toggle="collapse" data-target="#nav-OurCompany9423" aria-expanded="false" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline;"></span></li><li class="nav-1 nav-submenu" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; position: relative; display: block; float: left; text-align: center; z-index: 10;"><a id="ctl00_ucMainNavGemalto_MainNavMenu_nodeLink_0" href="https://safenet.gemalto.com/resources/" target="_self" style="box-sizing: border-box; background-color: transparent; color: rgb(119, 119, 119); text-decoration: none; margin: 0px; padding: 15px; border: 0px; outline: 0px; font-weight: 400; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; text-transform: uppercase; position: relative; display: block; line-height: 20px;">RESOURCES</a><span class="toggle-main-nav-section" data-toggle="collapse" data-target="#nav-Resources9424" aria-expanded="false" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline;"></span></li><li class="nav-1 nav-submenu" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; position: relative; display: block; float: left; text-align: center; z-index: 10;"><a id="ctl00_ucMainNavGemalto_MainNavMenu_nodeLink_0" href="https://safenet.gemalto.com/technical-support/" target="_self" style="box-sizing: border-box; background-color: transparent; color: rgb(119, 119, 119); text-decoration: none; margin: 0px; padding: 15px; border: 0px; outline: 0px; font-weight: 400; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; text-transform: uppercase; position: relative; display: block; line-height: 20px;">SUPPORT</a><span class="toggle-main-nav-section" data-toggle="collapse" data-target="#nav-Support9425" aria-expanded="false" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline;"></span></li><li class="nav-1 nav-submenu" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; position: relative; display: block; float: left; text-align: center; z-index: 10;"><a id="ctl00_ucMainNavGemalto_MainNavMenu_nodeLink_0" href="https://safenet.gemalto.com/partners/" target="_self" style="box-sizing: border-box; background-color: transparent; color: rgb(119, 119, 119); text-decoration: none; margin: 0px; padding: 15px; border: 0px; outline: 0px; font-weight: 400; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; text-transform: uppercase; position: relative; display: block; line-height: 20px;">PARTNERS</a><span class="toggle-main-nav-section" data-toggle="collapse" data-target="#nav-Partners9426" aria-expanded="false" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline;"></span></li></ul></div></div></nav><div id="main-content" class="container-fluid no-padding" style="box-sizing: border-box; margin: 0px auto; padding: 0px; border: 0px; outline: 0px; font-weight: normal; font-style: normal; font-size: 16px; font-family: DINPro, &quot;Lucida Grande&quot;, &quot;Lucida Sans&quot;, Arial, sans-serif; vertical-align: baseline; color: rgb(14, 5, 0); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div class="container" style="box-sizing: border-box; margin: 0px auto; padding: 0px 15px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline; width: 800px; position: relative;"><div class="row" style="box-sizing: border-box; margin: 0px -15px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-size: 16px; font-family: inherit; vertical-align: baseline;"></div><!--EndFragment--> <p>&nbsp;</p> <div class="container" > <div class="row"> <div class="col-md-2 center"></div> <div class="col-md-8 center"> <div class="well" style="margin-top: 0px;border-radius: 5px; border:1px solid #c5c5c5; padding: 20px;"> <p style="text-align: center;background-color: #C5C5C5; padding: 4px;margin-top:0px;"><strong>We ve officially replaced the Customer Support Portal and Knowledge Base</strong></p> <p style="text-align: center;">In one moment you will be redirected to the current support site <a href="https://supportportal.gemalto.com">https://supportportal.gemalto.com</a></p> <!--p style="text-align: center;">If you are having trouble with the link above, please go to <a href="https://gemalto.service-now.com/">https://gemalto.service-now.com</a></p--> <p style="text-align: center;">If you need additional information, just contact us at <a href="mailto:CustomerPortalSupport@Gemalto.com">CustomerPortalSupport@Gemalto.com</a> and we ll be happy to help you.</p> </div> </div> <div class="col-md-2 center"></div> </div> </div> </body> </html>